Terms and Conditions

Frequency

For residential window cleaning we offer a schedule of 4 or 8 weekly (minimum of 3 cleans), we do not offer a one off window cleaning service nor a summer only service.

Price guide quote

The price quoted is a guide and due to differing property sizes and amount of windows we may need to adjust the price if necessary when visiting the property for the first time. Our minimum charges for a full window clean is £15 (4 weekly) or £17 (8 weekly). The minimum charge for a front only clean is £13

Properties we do not clean

Unfortunately we do not offer a window cleaning service to individual Flats within a block, nor do we offer a builder’s clean service i.e. after building or renovation work has been completed.

Safe access

If there is limited access to the rear of your property i.e. locked gate etc. we can notify you the evening before by a text message, if you require this please let us know. We will try to access your property safely but if this is not possible e.g. gate padlocked so no access to the rear windows of the property, we will clean the fronts only and charge the full amount.

If your property has access to the rear windows only by going through the house we can only add you into the schedule as a front only clean at an agreed cost, we cannot carry our equipment through and run hoses through the house.

We do not offer a regular window cleaning service by appointment, we cannot agree to only clean your windows on set days or times due to no access to parts of your property,

Turning us away/cancelling on the day

We try to provide a reliable service, we make space and time in our schedule for this, on the day of your clean it is not possible to replace your clean with another, we reserve the right to charge you £13 cancellation charge if turning us away after we have arrived at your property to clean, We may cancel the ongoing service to you.

Cancelling a clean at short notice after receiving a text message notification of the pre booked window clean incurs a £13 short notice cancellation charge.

Payments

For residential window cleaning, payment by Direct Debit, bank transfer or cash is accepted, we request the payment after each clean, unfortunately we no longer accept cheques.

Complaints

We aim to provide the best window cleaning service possible, if for some reason you are not satisfied with our work please call us within 24 through your customer portal or e-mail paul@pureshinewindowcleaners.co.uk, and we will come back and re clean your windows without question. If a re-clean is refused, the full charge still applies.

Cancelling

If you want to cancel the window cleaning service you can do this by sending a message through your customer portal or e-mail paul@pureshinewindowcleaners.co.uk, our Office hours are 9am – 5pm. Any cancellations outside these hours will not be processed. If cancelling our services by email please note that the service is cancelled when the email is read by us and actioned which is only done during office hours, we will send a reply through your customer portal confirming the cancellation, We do not offer a one off window cleaning service, The window cleaning service is a 3 clean minimum so if cancelling after the first clean, the cost of 3 cleans will be owed. Text messages sent to us will not be received.

Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

Insurance

We have £5 Million public and employers liability insurance, details can be made available upon request

Window Cleaning

We use a pure water fed pole system to clean windows, this method uses de ionised water, we produce this water out our base which is then transported in a tank inside our vans, we carry all the equipment needed to carry out the work, once we arrive at your property this water is pumped through hoses and a telescopic pole with a brush is used to scrub all the dirt off your windows, the window is given a final rinse and is left to dry naturally, once all the water has evaporated the window will be left clean.

We use this method to clean windows up to two stories, however we cannot removed stubborn staining, paint, hard water spots or staining, plaster, concrete or anything else stuck onto the window. We can only clean windows where there is a clear line of sight, some recesses or angles cannot be cleaned.

Conservatory windows are included with the regular window cleaning service, conservatory roofs, skylights or Velux windows are not included but can be quoted for separately if required.

Velux windows cannot always be effectively cleaned from the ground due to the height and lack of downward pressure, if Velux windows are cleaned they are not guaranteed